Please click on the following topics to view the most commonly asked questions
about the C.F.S.S. Program, or the A.C.F.S.S Program:
Certificates/Pins
When will I get my certificate and pin?
If you receive a passing score on the C.F.S.S. Certification Exam, you will receive a certificate with your name on it and the C.F.S.S. pin. Both the certificate and pin will be mailed within 6 weeks of the final examination date. Participants who purchase the program individually will receive a certificate and pin at the home address listed when registering. Those who participate through a company will receive their certificates and pins from their training coordinators or supervisors.What if I don’t receive a pin or certificate?
If you have passed the C.F.S.S. Certification Exam and do not receive your certificate or pin in a timely manner, check first with your supervisor. Most companies distribute their certificates and pins at a planned recognition event and that schedule could be different than the program’s planned distribution. If you have purchased and enrolled in the C.F.S.S. program independently, call the toll-free Help Desk 877/654-5331 or email the Help Desk at support@FragranceTraining.com for assistance.
What is the C.F.S.S. Certification Exam?
The C.F.S.S. Certification Exam is a timed, 100-question multiple choice exam. The examination changes from year to year and is taken from a “bank” of 170 questions, which means that each year the test changes. Because the test is also generated for an individual, every test will present questions randomly. You have 90 minutes to complete all questions.How do I access the exam?
On April 1 for the Spring Session and August 1 for the Fall Session, the C.F.S.S. Certification Exam will be available when you login. Do not begin the test until you are finished studying and are ready to take the examination. YOU ARE ALLOWED ONLY 1 ATTEMPT.
What if I begin but do not finish the exam?
If you exit the examination before you are finished, your score will be recorded based on the number answered. For example if you answered 50 questions and got 25 of those correct, your score would be calculated against the total 100 questions. You would receive a score of 25%. (Note: Occasionally, technical problems may cause the test to be interrupted before you submit your answers for scoring. If this happens, call the toll-free Help Desk us 877/654-5331 or email us at support@FragranceTraining.com for assistance.)What if I score below 70?
If your score on the examination is between 60 and 69, you are allowed one, free re-take of the examination in the next session of the C.F.S.S. Program. If you scored below 60, you must re-enroll in the course and pay the $125 member or the $150 non-member registration fee.How will I receive my score?
You will receive your score automatically after you complete and submit your examination for scoring. If you complete all questions, submit your examination for scoring, and do not receive a score, call the toll-free Help Line 877/654-5331 or email the Help Desk at support@FragranceTraining.com.How will I know if my score is the highest score?
If you achieve the highest score for both sessions of the C.F.S.S. program, you will be notified by The Fragrance Foundation immediately after the examination period ends and all scores are validated using the contact information you provide when you registered.What happens if there is a tie score?
In the event of a tie, The Fragrance Foundation will provide an essay question for you to answer. When your answer is received, it is forwarded to selected Fragrance Foundation Board Members – without your name or company affiliation – and evaluated. Once the Board identifies a final winner, you will be notified by the The Fragrance Foundation or by your supervisor.
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What is the cost of the C.F.S.S. Certification Program?
The C.F.S.S. Program costs $125US member or $150US non-member per individual participant.
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Will my certification expire??
The Certification Advisory Board recommends that any C.F.S.S. who was certified more than ten years from the date certification was initially earned should become re-certified. This entails re-taking the program. The cost for those seeking re-certification is $75 for members and $100 for non-members Please contact Support via the toll-free telephone number (877.654.5331) or email the support line to register for re-certification.How can I be re-certified?
To re-certify, you are required to register and complete the program again. This requirement allows you access to the up-to-date information you need to succeed in the fragrance industry. The cost for those seeking re-certification is $75 for members and $100 for non-members Please contact Support via the toll-free telephone number (877.654.5331) or email the support line to register for re-certification.
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What are this year’s C.F.S.S. Program deadlines?
The Fall C.F.S.S. Program begins on August 1, 2010, and ends on October 31, 2010. The examination will not go live until October 1. The Spring CFSS Session begins on February 1, 2011. The Spring CFSS examination begins on April 1 and ends May 2, 2011. There are no exceptions permitted.What happens if I do not complete the program within this timeframe?
If you are unable to complete the program in the time allotted, you will forfeit the registration fee and must purchase the program again at a later session. If your company has paid for you to participate in the program, they will be required to pay for your participation if you have completed the registration process.
Back to TopExam Re-Takes
Can I retake the exam?
If your score on the examination is between 60 and 69, you are allowed one, free re-take of the examination in the next session of the C.F.S.S. Program only. If you score below 60, you must re-enroll in the course and pay the appropriate registration fee (Member/Non-Member).Can I receive the high score award at the annual FIFI Awards Event if I have taken the exam previously?
If you have taken the exam more than once for any reason, you are not eligible to receive the High Score Award at the Annual FIFI Awards Event. Anyone who has taken the exam has an advantage because he or she will have seen those questions which may have been used in a previous exam. Although the exam item bank has 170 questions, many are used from session to session.
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When/where are the 2011 FiFi Awards?
The Fragrance Foundation’s 40th Annual FiFi® Awards have not been scheduled. Please check The Fragrance Foundation site at www.fragrance.org for the latest information.Who attends this annual event?
The ceremony is attended by more than 1,000 members of the international fragrance community. Members of The Fragrance Foundation include designers, packagers, retailers, manufacturers and suppliers as well as media, advertising and public relations agencies.How can I be selected to attend?
Each year the person who achieves the highest score on the Certification Exam receives a FiFi® award and an all expense paid trip to New York to attend this gala event. The award is currently open only to participants from the US. (The UK and AU Fragrance Foundations offer similar award programs in their respective countries.)What happens if there is a tie for the top score?
If more than one person achieves the same “highest” score on the C.F.S.S. Certification Exam, The Fragrance Foundation will determine a winner using a single essay question. The question will be submitted (without the person’s name or company) and scored by Foundation board members.
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How do I get help?
Begin with reviewing these Frequently Asked Questions (FAQ's) for resolving the most commonly reported issues. If you need further assistance with login, registration or the online examination, CONTACT US or call our toll-free Help Desk at 877/654-5331. The Help Desk is available Monday through Friday from 8:30 - 5:30 EST. After- hours messages will be returned the next working day.
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How do I Login to the C.F.S.S. program
Make sure you register for the C.F.S.S. Program using one of the three available methods (see Getting Started on the Welcome page for steps). After you are registered, you simply return to the FragranceTraining.com Welcome page and click the Login button located on the blue menu bar at the top of the page. (We suggest you add this to favorites in your browser so you can get back easily). Enter your User Name and Password and presto! You are logged in!
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Do I need to create a password?
Yes. You must select a password during the registration process. In the event that your company pre-registered you, your Username and Password should have been provided to you by your Training Manager.What if I forget my password?
If you forget and cannot locate your password, e-mail: support@FragranceTraining.com. Include your name, company name, phone number and email address so we can get in contact with you if necessary. You may also call the Help Desk at 877/654-5331.Can anyone else use my password to access the program?
No. You should not provide your password to anyone else for use.
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Why is there a practice test?
The practice test was developed to familiarize you with how computer testing works. Although you will receive a score, it is not recorded or used in any way to calculate your final score. However, if you do not take the practice test, you will not know if there are any issues with your computer’s security settings, firewall, or other technical issues.Do I have to take the practice test?
No. You are not required to take the practice test. However, if you do not take the practice test, you will not know if there are any issues with your firewall or other technical issues until you have started the final examination. If that happens, you may be locked out of the exam and require technical assistance before you can regain access.
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How do I get the Study Guide?
Many companies have decided to provide participants with a hard (printed) copy of the C.F.S.S. Study Guide. The Study Guide for the C.F.S.S. Program is also available when you login via the FragranceTraining.com Welcome page after your registration is complete.
To open the Study Guide on your computer, you will need a software program called Adobe Acrobat. Click here if your Study Guides will not open and you need Acrobat. This software is already on many computers and can be downloaded for free if needed. Once you have the software, simply return to the Study Guide page and click on the file you wish to open.What if I am unable to download or open the Study Guide Files?
If you are unable to download or open the Study Guide PDF files, call the toll-free Help Desk 877/654-5331 or email the Help Desk at support@FragranceTraining.com.
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Updating My Account Information
How do I update my address or other Account information?
If any of your personal information changes during the course of your participation, you can change it! Once you are logged in, just click "Update" and update your account information. Please make sure all of this information is accurate. If you are registered as an independent, this information will be used to deliver your certificate and pin and to contact you for any support issues.
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¿Cuándo obtendré mi certificado y pin?
Si usted obtiene un puntaje aprobado en el Examen de Certificación de C.F.S.S., recibirá un certificado con su nombre y el pin de C.F.S.S. Tanto el certificado como el pin serán enviados por correo dentro de las seis semanas de la fecha del examen final. Los participantes que compren el programa individualmente recibirán el certificado y el pin en su dirección ingresada al inscribirse. Aquellos que participan a través de una compañía recibirán sus certificados y pin de sus coordinadores o supervisores.¿Qué pasa si no recibo mi pin y certificado?
Si usted ha pasado el Examen de Certificación de C.F.S.S. y no recibe su certificado o pin en un tiempo prudencial, primero consulte con su supervisor. La mayoría de las Compañías distribuyen sus certificados y pins en un evento de reconocimiento planificado y ese cronograma podría ser diferente que la distribución planificada del programa. Si usted ha comprado y se ha inscripto en el programa C.F.S.S. de forma independiente, llame a Atención al Cliente sin cargo al 877/654-5331 o envíe un correo electrónico a Atención al Cliente a support@FragranceTraining.com para obtener ayuda.
¿Qué es el Examen de Certificación de C.F.S.S.?
El Examen de Certificación de C.F.S.S. es un examen cronometrado de 100 preguntas de elección múltiple. El examen cambia cada año y se toma de un banco de 170 preguntas, lo que significa que cada año la prueba cambia. Usted tiene 90 minutos para completar todas las preguntas. Ya que la prueba también se genera para un individuo, todas las pruebas presentará preguntas al azar. Usted tiene 90 minutos para completar todas las preguntas.¿Cómo accedo al examen?
El 1 de abril para la sesión de primavera y 01 de agosto para la sesión de otoño, la CFSS El examen de certificación estará disponible cuando se conecta. No comience la prueba hasta que haya terminado de estudiar y están listos para tomar el examen. Se le permite SOLO 1 INTENTO.¿Qué pasa si comienzo pero no termino el examen?
Si usted deja la prueba antes de haber terminado, su puntaje se registrará como Fallo. (Nota: En raras ocasiones, problemas técnicos causarán que el examen se interrumpa antes de que envíe sus respuestas para ser evaluadas. Si esto pasara, llame a Atención al Cliente sin cargo al 877/654-5331 o envíe un correo electrónico a Atención al Cliente a support@FragranceTraining.com para obtener ayuda.)¿Qué pasa si mi puntaje es menor a 70?
Si su puntaje en el examen es entre 60 y 69, se le permite volver a tomar el examen una vez más en la próxima sesión del programa de C.F.S.S. Si usted obtuvo un puntaje menor a 60, debe volver a inscribirse en el curso y pagar la cuota de matrícula de $125 para miembros o $150 para no miembros.¿Cómo recibiré mi puntaje?
Usted recibirá su puntaje automáticamente luego de completar y enviar su examen para ser evaluado. Si completó todas las preguntas y envió el examen pero no recibió el puntaje, llame a Atención al Cliente sin cargo al 877/654-5331 o envíe un correo electrónico a Atención al Cliente a support@FragranceTraining.com para obtener ayuda.¿Cómo sabré si mi puntaje es el más alto?
Si usted obtiene el puntaje más algo para los dos períodos de sesiones de la CFSS programa, se le notificará por The Fragrance Foundation inmediatamente después de que termine el período de examen de primavera y todos los resultados se validan usando la información que usted proporciona al registrarse.¿Qué sucede si hay un puntaje empatado?
En caso de empate, la Fundación Fragrance proveerá una pregunta de composición para que usted responda. Cuando se recibe su respuesta, se envía a los Miembros de la Junta de la Fundación Fragrance – sin su nombre ni pertenencia a compañía – y es evaluada. Una vez que la Junta identifique a un ganador final, se le notificará por la Fundación o su supervisor.
¿Cuál es el costo del programa de Certificación C.F.S.S.?
El programa de certificación C.F.S.S. cuesta $125US para miembros o $150US para no miembros por participante individual.
¿Mi certificación fecha de vencimiento?
La Certificación Junta Consultiva recomienda que cualquier CFSS que se ha certificado más de diez años desde la fecha de certificación se obtuvo inicialmente debería convertirse en volver a certificarse. Esto supone volver a tomar el programa. El costo para aquellos que buscan re-certificación es de $75 para miembros y $100 para los no miembros por favor contacte a través del número telefónico gratuito (877.654.5331) o por correo electrónico la línea de soporte de registro para la re-certificación.¿Cómo puedo volver a certificarse?
Para volver a certificar, se le requiere para registrarse y completar el programa de nuevo. Este requisito le permite el acceso a la información puesta al día que necesita para triunfar en la industria del perfume. El costo para aquellos que buscan re-certificación es de $75 para miembros y $100 para los no miembros por favor contacte a través del número telefónico gratuito (877.654.5331) o por correo electrónico la línea de soporte de registro para la re-certificación.
¿Cuál es la fecha límite el Programa C.F.S.S. este año?
La caída C.F.S.S. El programa comienza el 1 de agosto de 2010, y termina el 31 de octubre de 2010. El examen no va a vivir hasta 01 de octubre. La primavera comienza el período de sesiones CFSS 01 de febrero 2011. El examen de primavera CFSS comienza el 1 de abril y termina el 02 de mayo 2011. No hay excepciones permitidas.¿Qué sucede si no completo el Programa en ese período?
Si usted no puede completar el programa en el tiempo especificado, perderá la matrícula y deberá comprar el programa otra vez en otra sesión. Si su compañía ha pagado su participación en el programa, se les pedirá que vuelvan a pagar si usted ha completado el proceso de inscripción.
¿Puedo volver a dar el examen?
Si su puntaje en el examen es entre 60 y 69, se le permite volver a tomar el examen una vez más en la próxima sesión del programa de C.F.S.S únicamente. Si usted obtuvo un puntaje menor a 60, debe volver a inscribirse en el curso y pagar la cuota de matrícula (para miembros o no miembros).
¿Dónde y cuándo son los Premios FiFI 2010?
Los 40vos. Premios Anuales FiFi® de la Fundación Fragrance no hay sido programados para el 2011 aún. Consulte el sitio de la Fundación en www.fragrance.org Fragancia para la información más reciente.¿Quién asiste a este evento anual?
A la ceremonia asisten más de 1.000 miembros de la comunidad internacional de la fragancia. Miembros de la Fundación Fragrance incluyen: diseñadores, empaquetadores, vendedores, productores y proveedores, así como medios de comunicación, publicidad y agencias de relaciones públicas.¿Cómo puedo ser seleccionado para asistir?
Cada año, la persona que las puntuaciones más altas en la CFSS El examen de certificación recibe un premio especial y un viaje todo pagado a Nueva York para asistir a este evento de gala. El premio está abierto únicamente a los participantes de los EE.UU.. (El Reino Unido y Asociaciones de la UA Fragancia ofrecen programas similares de adjudicación en sus respectivos países.)¿Qué sucede si hay un puntaje empatado?
En caso de empate, la Fundación Fragrance proveerá una pregunta de composición para que usted responda. Cuando se recibe su respuesta, se envía a los Miembros de la Junta de la Fundación Fragrance – sin su nombre ni pertenencia a compañía – y es evaluada.
¿Cómo obtengo ayuda?
Comience por revisar estas Preguntas Frecuentes para resolver los problemas más comúnmente reportados. Si necesita más asistencia con el registro, la inscripción o el examen online, llame a Atención al Cliente sin cargo al 877/654-5331 o envíe un correo electrónico a Atención al Cliente a support@FragranceTraining.com para obtener ayuda. El servicio de ayuda está disponible de lunes a viernes de 8:30-5:30 EST. Después de horas de mensajes serán devueltos el día hábil siguiente.
¿Cómo ingreso al Programa C.F.S.S.?
Asegúrese de inscribirse en el Programa C.F.S.S. usando uno de los tres métodos disponibles (ver Comenzar en la página de Inicio para conocer los pasos). Luego de inscribirse, simplemente regrese a la página de Inicio de FragranceTraining.com y haga clic en el botón de Ingresar en la barra azul en la parte superior de la página. (Le sugerimos agregarla a favoritos en su buscador para regresar fácilmente). Ingrese su nombre de usuario y contraseña y ¡listo! ¡Ha ingresado!
¿Necesito crear una contraseña?
Sí. Debe seleccionar una contraseña durante el proceso de inscripción. En caso de que su compañía lo haya pre inscripto, su contraseña y nombre de usuario les deben haber sido entregados por su Gerente de Entrenamiento.¿Qué sucede si olvido la contraseña?
Si usted olvida y no puede encontrar su contraseña, envíe un mensaje a: support@FragranceTraining.com. Incluya su nombre, nombre de empresa, teléfono y correo electrónico para contactarlo de ser necesario. También puede llamar a atención al cliente al 877/654-5331.¿Puede otra persona usar mi contraseña para acceder al programa?
Usted no debería dar su contraseña para uso de nadie más.
¿Por qué hay un examen de práctica?
El examen de práctica fue desarrollado para familiarizarlo con cómo funciona un examen por computadora. Aunque usted recibirá una calificación, no se registra o utilizar en cualquier forma de calcular la puntuación final. Sin embargo, si usted no toma el examen de práctica, usted no sabrá si hay algún problema con la configuración de seguridad de su ordenador, servidor de seguridad u otros asuntos técnicos.¿Debo completar el examen de práctica?
No. No es obligatorio hacerlo. Sin embargo, si usted no toma el examen de práctica, usted no sabrá si hay algún problema con el servidor de seguridad u otros asuntos técnicos hasta que haya comenzado el examen final. Si eso ocurre, usted puede ser excluido de la prueba y requieren asistencia técnica antes de que pueda recuperar el acceso.
¿Cómo obtengo la guía de estudios?
Muchas empresas han decidido proveerles a los participantes una copia impresa de la Guía de Estudios de C.F.S.S. La Guía de Estudios para el Programa C.F.S.S. 2010 también se encuentra disponible cuando ingresa a través de la página de inicio de FragranceTraining.com luego de completar la inscripción.
Para abrir la Guía de Estudios en su computadora, necesitará un programa llamado Adobe Acrobat. Haga clic aquí si su Guía de Estudios no abre y necesita Acrobat. Este software ya existe en muchas computadoras y puede ser descargado gratis de ser necesario. Cuando tenga el software, simplemente regrese a la Guía de Estudios y haga clic en el archivo que desea abrir.¿Qué sucede si no puede abrir o descargar los archivos de la guía de estudios?
Si usted no puede abrir o descargar los archivos PDF de la Guía de Estudios, llame a Atención al Cliente sin cargo al 877/654-5331 o envíe un correo electrónico a Atención al Cliente a support@FragranceTraining.com para obtener ayuda.Actualizar la información de mi cuenta
¿Cómo actualizo mi dirección en la información de mi cuenta?
Si alguno de los datos de su información personal cambia durante el curso de su participación, ¡puede cambiarlo! Una vez registrado, simplemente haga clic en "Actualizar" y actualice la información de su cuenta. Por favor asegúrese de que toda la información es precisa, ya que de esta forma le enviaremos su certificado y pin cuando obtenga la certificación y lo contactaremos en caso de que requiera asistencia.
Advanced Certification Program FAQS
When will I get my certificate and pin?
If you receive a passing score on the Advanced Certification Exam, you will receive a certificate with your name on it and the Advanced Certification Program pin. Both the certificate and pin will be mailed within 6 weeks of the final examination date. Participants who purchase the program individually will receive a certificate and pin at the home address listed when registering. Those who participate through a company will receive their certificates and pins from their training coordinators or supervisors.What if I don’t receive a pin or certificate?
If you have passed the Advanced Certification Exam and do not receive your certificate or pin in a timely manner, check first with your supervisor. Most companies distribute their certificates and pins at a planned recognition event and that schedule could be different than the program’s planned distribution. If you have purchased and enrolled in the Advanced Certification Program independently, call the toll-free Help Desk 877/654-5331 or email the Help Desk at support@FragranceTraining.com for assistance.
What is the Advanced Certification Exam?
The Advanced Certification Exam is a 70 question exam that is timed. Part 1 is comprised of 50 multiple choice questions regarding information from the study materials. Part 2 is comprised of 20 questions that you will use your Fragrance Kit to answer. You will have 60 minutes to complete part 1 as well as 60 minutes to complete part 2.How do I access the exam?
The Spring 2010 Session of the Advanced Certification Program began on March 15 and ended on June 2, 2010. The next session’s dates have not been determined.What if I begin but do not finish the exam?
If you exit the examination before you are finished, your score will be recorded as Failed. (Note: Occasionally, technical problems will cause the test to be interrupted before you submit your answers for scoring. If this happens, call the toll-free Help Desk us 877/654-5331 or email us at support@FragranceTraining.com for assistance.How will I receive my score?
You will receive your score automatically after you complete and submit your examination for scoring. If you complete all questions, submit your examination for scoring, and do not receive a score, call the toll-free Help Line 877/654-5331 or email the Help Desk at support@FragranceTraining.com.Can I retake the exam if I do not attain a passing score?
Unfortunately, there are no free retakes for the ACP exam. If you do not attain a score of 75 (as an average of both parts) you must re-register the next session.Can I register as an Independent for the ACP?
While participation is limited by the number of Fragrance Kits produced and available each year, it is possible for an individual to participate if he or she meets all other criteria. Please contact the Fragrance Foundation directly about availability and to register.Who is eligible to participate?
To be eligible to participate in the Advanced Certification Program and to obtain the designation of Advanced Certified Fragrance Sales Specialist, a sales specialist must:
- have successfully completed the Certified Fragrance Sales Specialist (C.F.S.S.®) Certification Program;
- hold a current C.F.S.S.® Certification;
- have worked for at least one year in the Fragrance Industry since receiving the C.F.S.S.® designation; and
- have the support/recommendation of a current supervisor or corporate training director.
Please note:
At this time, because of the cost of shipping and issues regarding the import of the fragrance kit contents, the ACP Program is offered only to participants in the United States.
What is the cost of the Advanced Certification Program?
The Advanced Certification Program costs $300US.
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What are this year’s Advanced Certification Program deadlines?
The dates have not been set. Please check directly with the Fragrance Foundation.
What happens if I do not complete the program within this timeframe?
If you are unable to complete the program in the time allotted, you will forfeit the registration fee and must purchase the program again at a later session. If your company has paid for you to participate in the program, they will be required to pay for your participation if you have completed the registration process.
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How do I get help?
Begin with reviewing these Frequently Asked Questions (FAQ's) for resolving the most commonly reported issues. If you need further assistance with login, registration or the online examination, email the Help Desk at support@FragranceTraining.com or call our toll-free Help Desk at 877/654-5331. Please note t hat the Help Desk is available only from Monday through Friday, from 8:30 - 5:30 EST.
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How do I Login to the Advanced Certification Program?
After you are registered, you simply return to the FragranceTraining.com Welcome page and click the Login button located on the blue menu bar at the top of the page. (We suggest you add this to favorites in your browser so you can get back easily). Enter your User Name and Password and presto! You are logged in!
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Do I need to create a password?
Yes. You must select a password during the registration process. In the event that your company pre-registered you, your Username and Password should have been provided to you from your Training Manager.What if I forget my password?
If you forget and cannot locate your password, e-mail: support@FragranceTraining.com. Include your name, company name, phone number and email address so we can get in contact with you if necessary. You may also call the Help Desk at 877/654-5331.Can anyone else use my password to access the program?
You should not provide your password to anyone else for use.
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Updating My Account InformationHow do I get the Study Guide?
Many companies have decided to provide participants with a hard (printed) copy of the Advanced Certification Program Study Guide. The Study Guide for the 2010 Advanced Certification Program is also available when you login via the FragranceTraining.com Welcome page after your registration is complete.
To open the Study Guide on your computer, you will need a software program called Adobe Acrobat. Click here if your Study Guides will not open and you need Acrobat. This software is already on many computers and can be downloaded for free if needed. Once you have the software, simply return to the Study Guide page and click on the file you wish to open.Can I use the 2009 version of the ACP Study Guide?
No. The Study Guide was revised for the 2010 session to reflect the new Fragrance Kits and changes to the Nosework sections.What if I am unable to download or open the Study Guide Files?
If you are unable to download or open the Study Guide PDF files, call the toll-free Help Desk 877/654-5331 or email the Help Desk at support@FragranceTraining.com.
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How do I update my address or other Account information?
If any of your personal information changes during the course of your participation, you can change it! Once logged in just click "Update" and update your account information. Please make sure all of this information is accurate as this is how we will deliver your certificate and pin upon your certification and contact you for any support issues.
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